Storage Kilburn Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Kilburn provides storage and related removal services. By making a booking, using our storage facilities, or instructing us to carry out removal or transport services, you agree to be bound by these Terms and Conditions.
These Terms apply to consumer customers and small business users unless otherwise agreed in writing. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm, or organisation that books or uses our services.
Services means storage services, removal services, packing, handling, loading, unloading, transport, and any associated services provided by us.
Goods means the items, belongings, furniture, boxes, and effects accepted by us for storage, removal, or handling.
Contract means the agreement between you and Storage Kilburn for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation provided by us.
2. Scope of Services
Storage Kilburn provides secure storage and associated removal services for domestic and business customers within our service area. Services may include collection of goods, transport to and from our facilities, loading and unloading, and short or long term storage.
The specific services to be provided will be set out in our quotation and or booking confirmation. We reserve the right to refuse to provide any service if, in our reasonable opinion, it would be unsafe, unlawful, or impracticable.
3. Booking Process
All bookings are subject to availability and confirmation by Storage Kilburn. You may request a quotation and booking by phone, in person, or via our online channels where available.
To provide an accurate quotation, you must give us complete and correct information about the volume and nature of the goods, the access at collection and delivery addresses, parking arrangements, floor levels, the presence of lifts or stairs, and any special handling requirements.
A booking is not confirmed until we issue a written or verbal confirmation setting out the agreed services, charges, and service date. We may require a deposit or prepayment before confirming your booking.
If you request changes to your booking, such as date, time, addresses, or scope of services, we will use reasonable efforts to accommodate these changes but cannot guarantee availability. Changes may result in an adjustment to the charges.
4. Quotations and Pricing
Unless otherwise stated, our quotations are based on the information provided by you at the time of enquiry. Quotations are normally valid for a limited period specified in the quote and may be subject to change if costs or circumstances change materially before the booking is confirmed.
We reserve the right to revise our quotation or make additional charges if:
The information you provided is inaccurate or incomplete.
The volume or nature of the goods differs from that originally described.
Access at collection or delivery is restricted, requires additional labour, equipment, or time, or parking is not readily available.
The service is delayed or extended due to circumstances beyond our control.
Any additional services are requested or become necessary on the day.
All prices are stated in pounds sterling and may be subject to applicable taxes and surcharges, which will be outlined where relevant.
5. Payments and Charges
Unless otherwise agreed, payment for removal services is due prior to or on the day of service, and payment for storage services is due in advance for each storage period.
We may require a deposit at the time of booking. Deposits are applied to your total charges and are otherwise subject to the cancellation terms set out in these Terms and Conditions.
We accept payment methods as advised at the time of booking. You are responsible for ensuring that payments are made on time. If payment is not received by the due date, we may suspend access to stored goods, withhold delivery, or decline to carry out scheduled services until full payment is received.
If you fail to pay any sum due, we may charge interest on the overdue amount at a reasonable commercial rate and recover our reasonable costs of collection, including legal fees.
6. Cancellation and Amendments
If you wish to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms will generally apply unless otherwise stated in your quotation or booking confirmation.
For removal services, cancellations notified more than a specified number of working days in advance of the scheduled service date will normally not incur a cancellation charge, or will incur only an administrative fee where specified at booking.
Cancellations notified at shorter notice may incur a percentage of the quoted charge to cover allocated labour, vehicles, and administration time. Same day cancellations or failure to be available at the agreed time for collection or delivery may be charged at up to the full quoted amount.
For storage services, if you cancel before the start of the agreed storage period, we may retain part or all of your deposit or first payment if costs have already been incurred or space has been reserved specifically for you.
Where you amend a booking, we will inform you of any changes to charges that may apply. If we are unable to accommodate your requested change and you choose to cancel, the applicable cancellation charges will apply.
7. Access, Customer Responsibilities, and Preparation
You are responsible for ensuring that we have suitable access to the premises at the agreed times, including arrangements for keys, security codes, entry fobs, parking, and any necessary permissions or permits.
You must ensure that goods are safely and properly packed unless we have agreed to provide packing services. Fragile or high value items should be separately packed and clearly marked, and any special handling instructions must be notified to us in writing before the service date.
You must remove or safely disconnect any fixtures, fittings, or appliances unless we have expressly agreed to do this work. We do not carry out plumbing, electrical or gas disconnection or reconnection services.
You must ensure that any container, box, or package you supply is suitable for the contents and capable of being safely lifted and transported.
8. Goods Not Accepted and Customer Warranties
We do not accept for storage or removal any items that are hazardous, illegal, perishable, or otherwise unsuitable. This includes but is not limited to explosives, flammable or combustible materials, toxic substances, gas cylinders, firearms or weapons, live animals, plants, foodstuffs likely to perish, and any items prohibited by applicable law or regulation.
You warrant that:
You are the owner of the goods or have full authority from the owner to enter into this contract.
The goods do not include any prohibited or dangerous items.
The goods are not stolen and are free from any liens, charges, or encumbrances.
You will indemnify us against any loss, damage, fines, or expenses arising from a breach of these warranties.
9. Storage Conditions and Access to Units
Where we provide storage, goods will be stored in a designated unit or area as allocated by us. We may move your goods to another storage location within our facility for operational reasons, provided the level of security and environmental conditions are maintained at least to the same standard.
Access by customers to stored goods may be by appointment or during published opening hours and is subject to our security procedures. We may require identification and proof of authority before granting access.
You must not store any prohibited items or use the storage facility for any unlawful purpose. You must not make any alterations to the storage unit or cause damage to our property. You are responsible for the actions of anyone you allow to access your goods or storage unit.
10. Waste Regulations and Disposal
Storage Kilburn operates in compliance with applicable waste and environmental regulations. You must not deposit any waste or unwanted items in our facilities, vehicles, or surrounding areas except as expressly agreed with us.
We do not operate as a general waste disposal service. If, by prior arrangement, we agree to dispose of certain items on your behalf, you authorise us to do so in a lawful manner and you remain responsible for all associated disposal charges, fees, or levies.
If you leave items behind at the collection address without prior agreement, or abandon goods in storage after the end of the contract, we may treat such items as waste or uncollected goods. We may dispose of or sell these items in accordance with applicable law and these Terms and Conditions. Any reasonable costs of removal, storage, and disposal may be charged to you and may be deducted from any sale proceeds.
11. Our Right to Lien and Sale of Goods
We have a general and particular lien over any goods in our possession for all sums due from you under this contract or any other contract between you and us. This means we may retain your goods until all amounts owed have been paid in full.
If you fail to pay any sums due within a reasonable period after notice, we may, after giving you further notice where required by law, sell or otherwise dispose of some or all of the goods in our possession. We will apply the net proceeds of sale to the outstanding amounts and account to you for any remaining balance. If the proceeds are insufficient to clear the debt, you will remain liable for the shortfall and our reasonable costs.
12. Liability and Limitation of Liability
We will exercise reasonable care and skill in providing our services and handling your goods. However, our liability is subject to the limits and exclusions set out in this clause.
We are not liable for loss or damage arising from any of the following:
Normal wear and tear, gradual deterioration, or inherent defect in the goods.
Pre existing damage, defective or inadequate packing by you or a third party, or overfilled containers.
Loss of data, digital content, or consequential or indirect loss of any kind.
Loss or damage caused by acts or omissions of the customer, their agents, or third parties.
Events beyond our reasonable control, including but not limited to adverse weather, traffic delays, strikes, civil unrest, or acts of government or public authorities.
Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount per item or per consignment, as stated in your quotation or booking confirmation, or otherwise to the minimum level required by applicable law if no other amount has been agreed.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded under applicable law.
13. Insurance
You are responsible for arranging adequate insurance cover for your goods during removal and storage unless we have expressly agreed to provide or arrange insurance on your behalf under a separate agreement.
Any insurance we arrange will be subject to the terms, conditions, exclusions, and limits of the policy. You should read any policy documents carefully to ensure the cover meets your requirements.
14. Claims and Notification of Loss or Damage
If you believe that loss or damage has occurred, you must notify us in writing as soon as reasonably possible and in any event within a reasonable timeframe after delivery or after becoming aware of the issue.
You must provide reasonable evidence of the loss or damage and cooperate with any investigation or claims process. Failure to notify us within the stated period may affect our ability to investigate and may reduce or extinguish any liability we may have.
15. Termination of Storage
You may terminate your storage agreement by giving us the period of notice specified in your storage documentation or otherwise a reasonable written notice period. All charges must be paid up to the date when goods are removed from storage.
If you fail to remove your goods at the end of the agreed period or after notice of termination, we may treat the goods as uncollected and exercise our rights under these Terms and applicable law, including charging ongoing storage fees and ultimately disposing of or selling the goods.
16. Personal Data and Privacy
We will collect and use your personal data for the purpose of providing services, managing your account, and complying with legal obligations. We will handle personal data in accordance with applicable data protection legislation. Further details may be provided in our privacy information made available through our usual communication channels.
17. Complaints and Disputes
If you are dissatisfied with any aspect of our service, you should contact us promptly with full details of your concern. We will investigate the matter and respond within a reasonable time, seeking to resolve any issues in a fair and practical manner.
If a dispute cannot be resolved directly, either party may pursue any available remedies through the courts or other dispute resolution avenues that may be agreed between us.
18. Changes to these Terms and Conditions
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that contract. We will make current Terms available on request and may publish them via our usual communication channels.
19. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be treated as modified to the minimum extent necessary or deemed deleted, and the remaining provisions shall continue in full force and effect.
20. Governing Law and Jurisdiction
These Terms and Conditions and any contract between you and Storage Kilburn are governed by and shall be construed in accordance with the laws of England and Wales.
You and Storage Kilburn agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By proceeding with your booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
